Does your company really own its knowledge? The question is less obvious than it seems.
To answer it, imagine what would happen if a few strategic people left the organization. In many companies, distinctive knowledge is concentrated in the hands of a small number of people.
How to retain knowledge
Distinctive knowledge may concern products, services, processes, customers, suppliers, technical decisions, operational history, or business rules.
If this knowledge remains only in people’s heads or scattered across documents, the company does not fully control it. It can be lost, duplicated, or misunderstood.
Knowledge Management technologies make it possible to capture, structure, and reuse this information, turning individual expertise into a resource that belongs to the organization.
